Helpdesk Support Specialist

Description

In this role, the Helpdesk Support Specialist will be responsible for providing technical assistance and support to employees, ensuring the efficient resolution of IT-related issues. The role involves troubleshooting hardware and software issues, assisting in the setup and configuration of computer systems, and guiding end-users through technical processes. The specialist will manage tickets, track issues, and escalate unresolved problems to senior IT staff when necessary. Additionally, the Helpdesk Support Specialist will assist with system updates, software installations, and provide basic network support. Effective communication through email, phone, and chat is critical, along with proficiency in using internal IT support tools, such as Microsoft Teams, Outlook, and IT ticketing systems. A customer service-oriented mindset and problem-solving ability are essential for this role. Previous experience in IT support or a helpdesk environment is preferred but not required. Strong computer literacy and customer service focus are essential.

Additional Skills Qualifications

• Bachelor's degree or equivalent experience is required.
• Ability to troubleshoot and resolve hardware and software issues.
• Strong communication skills and ability to assist users remotely.
• Familiarity with IT support tools and ticketing systems is a plus.
• Must be located in the following states: Iowa, Nebraska, South Dakota, Minnesota, Wisconsin, Texas.

Pay and Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

• Medical, dental, vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life ADD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.