Store Manager

Store Manager

About this opportunity...

In this role, you will oversee daily store operations, ensuring sales goals are met while maintaining exceptional customer service. You will manage staff, monitor inventory levels, and implement store strategies to optimize performance and profitability.

As for this particular job, the minimum wage is established at $65,000, but it is only one aspect of the comprehensive compensation deal, which can hinge on the category and local conditions.

Discover new perspectives on leadership, staff management, and customer service excellence while acquiring tools to guide your journey towards professional growth.

Operational Management:

• Monitor and analyze store performance using standardized reports for sales, inventory, and customer trends.
• Assess past sales data and market trends to develop effective strategies for increasing revenue and reducing costs.
• Collaborate with regional management to execute promotional strategies and adjust store operations accordingly.
• Ensure effective execution of merchandising plans and maintain high visual standards throughout the store.
• Work closely with the Loss Prevention team to minimize shrinkage and protect store assets.
• Implement and monitor store safety protocols to maintain a secure and efficient work environment.
• Utilize data-driven insights to optimize store layout and inventory placement for better sales performance.

Team Leadership:

• Hire, train, and develop store associates to provide excellent customer service and achieve sales targets.
• Foster a positive work environment by encouraging teamwork, communication, and professional growth.
• Conduct performance reviews and provide constructive feedback to enhance employee productivity and morale.
• Work with the HR department to address employee concerns and ensure compliance with company policies.

Customer Service & Engagement:

• Ensure that all associates provide top-notch customer service to create a positive shopping experience.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Implement customer engagement programs to build brand loyalty and repeat business.

Skills & Qualifications:

• Strong Leadership Abilities: Able to motivate and guide a team toward achieving store goals.
• Excellent Communication Skills: Ability to engage with employees, customers, and upper management effectively.
• Organizational Expertise: Capable of managing multiple tasks, setting priorities, and meeting deadlines.
• Proficiency in retail management systems, inventory tracking, and data analysis tools.
• Ability to adapt to market changes and implement effective strategies in response.
• Bachelor's Degree preferred or equivalent retail management experience.

By signing up with us, you can avail yourself of numerous benefits and perks that come with being a team member.

Ross Associates are crucial to our company, and we strive to provide an array of advantages that reflect their essentiality:

• Multiple, economical health insurance selections and customized medical plan guidance
• 401(k) employer match to help maximize your retirement savings
• Generous paid time off, including vacation, holidays, and summer Fridays
• Employee Stock Purchase Plan (ESPP) for discounted company stock purchases
• Access to professional mental health support through BetterHelp and Headspace
• Ross Stores Foundation donation matching for select non-profit organizations
• And more...

The benefits offered undergo modifications and are contingent upon the level and position of an individual.

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